UNA Alliance

Melissa Collett - Professional Standards Director, CII

Melissa Collett is Professional Standards Director at the Chartered Insurance Institute (CII), leading its professional standards, ethics and conduct activity as a united profession across insurance and financial planning. She is also responsible for the professional body’s legal affairs, risk management, disciplinary matters and governance. She is keen to raise awareness of best practice and drive ethical behaviour through engagement with the profession and external stakeholders.

Melissa has an extensive background in consumer insurance and legal issues. She spent over a decade at the Financial Ombudsman Service, was a Director at Fairer Finance and sits as a Tribunal Judge. She is also a qualified solicitor, and specialised in insurance law at Hogan Lovells. She is a frequent speaker at insurance conference and events, sits on judging panels, and is the author of numerous articles and publications on consumer insurance law subjects. She is currently a non-executive committee chair of the Association of Accounting Technicians.

When she’s not driving up professional standards, she likes to let her hair down playing electric guitar in a rock band.

Rob Messruther, Senior Development Underwriter, Hiscox UK

Robert joined Hiscox in 2014, writing all classes of Hiscox retail commercial business. He currently specialises in technology PI and cyber risks within the Yorkshire region.

Prior to joining Hiscox, Robert was with Zurich in a Claims capacity, following on from his Law Degree.

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